|
|
Advanced Service Management (ASM)- Lecturers
- Prof. Dr. Freimut Bodendorf, Jonas Meister, M. Sc.
- Details
- Vorlesung mit Übung
Online
4 cred.h, ECTS studies, ECTS credits: 5
nur Fachstudium, Sprache Englisch, Bemerkung zu Zeit und Ort: Due to the current Corona situation, the lecture and exercise will be offered completely online without face-to-face classes. More information is available in the StudOn course: https://www.studon.fau.de/crs2865934_join.html
Asynchrone Lehrveranstaltung
Zeit: ; comments on time and place: Due to the current Corona situation, the lecture and exercise will be offered completely online without face-to-face classes. More information is available in the StudOn course: https://www.studon.fau.de/crs3666170.html
- Fields of study
- WPF WING-MA ab 2 (ECTS-Credits: 5)
WF INF-NF-BWL ab 2 (ECTS-Credits: 5)
WPF IIS-MA 2 (ECTS-Credits: 5)
WPF MB-MA-IP 2 (ECTS-Credits: 5)
- Contents
- The course gives an introduction to services management and services science. Digital products and value added services are discussed as well as service technologies (e.g., self-service systems, multimedia and security systems). Characteristics of the dimensions service concept, client interface and service delivery are presented and applied to different use cases in the areas of e-commerce, logistics, tourism, healthcare and retail.
- ECTS information:
- Credits: 5
- Additional information
- Keywords: Wirtschaftswissenschaften, Spezielle Betriebswirtschaftslehre / Wahlpflichtfach, Wirtschaftsinformatik, Masterstudiengänge
- Assigned lectures
- TUT: Studentisches Tutorium: Advanced Service Management
-
Lecturer: Jonas Meister, M. Sc.
Time and place: n.V.; comments on time and place: https://www.studon.fau.de/crs3666170_join.html
- Department: Chair of Business Administration (Information Systems II) (Prof. Dr. Bodendorf)
|
|
|